Contact Us
Contacting the editorial team
The message field accepts any length of text, so the most useful enquiries name the specific casino page, game or promotion they concern. A clear subject line and a short summary of the question help the team route the message correctly and answer without asking for clarification. Screenshots or copied error messages are welcome where a technical fault is involved, as they let the team reproduce the problem rather than guess at it.
Information written into the form is used solely to respond to the enquiry. The team does not share the contents of a message with the casino operator or with any third party, and the details are retained only as long as necessary to resolve the matter raised. No marketing list is built from the form, and no message is used for any purpose other than the one the sender intends.
Feedback about the website
Comments on the accuracy of a review, on a broken link or on a missing piece of information are read by the editorial team and passed to the writer responsible for that page. Corrections that can be verified are implemented without delay, and the original wording is preserved in the site’s records so that the change can be traced. Suggestions for new casinos to review are logged and weighed against the site’s editorial priorities, though not every suggestion can be taken up.
Where a complaint concerns the conduct of a casino rather than the website itself, the team will explain how to raise the matter with the operator directly. The site cannot intervene in a dispute between a player and a casino, and it does not act as an intermediary in such cases. Players who believe they have been treated unfairly should contact the casino’s own support channels first, and may also consult an independent dispute-resolution service if the operator does not respond satisfactorily.
Responsible gambling enquiries
Questions about self-exclusion, deposit limits or time-out tools are answered with reference to the tools that the casino under review actually offers, as described on its own pages. The team does not recommend a specific course of action beyond directing the reader to the casino’s responsible-gambling section and to the independent help organisations that operate in the United Kingdom. Anyone who feels their gambling is becoming a problem should seek support from one of those organisations rather than continuing to play.
All messages are handled by a person rather than an automated system, and a reply is sent within a reasonable time of receipt. The team reads every message in full, and the quality of the answer depends on the clarity of the question, so a precise description of the issue produces the most useful response.